Frequently Asked Questions

The candles are made from environmentally friendly soy wax. This burns nicer, cleaner and non-toxic, compared to alternatives. You can find more information on the 'soy candles' page.

We have described a number of useful tips for this, so that you can get the most out of the candles. This information can be found on the 'candle care' page, under the heading 'about our products'.

This is called frosting and is formed by a natural process in soy wax. This layer has no adverse effect on the burning of the soy candle. In addition, this layer only forms with 100% natural soy candles, so if you have a candle with some frosting, you can be sure that your candle is 100% natural.

You may not have cut the fuse to a proper length. There may be too much molten wax compared to wick. You can easily solve this by dipping a piece of kitchen roll in the wax to remove some melted wax.

On the other hand, it is also possible that the wick is still too long, it is best to extinguish the candle, wait until it has cooled completely, cut the wick to 0.5 cm and light the candle again.< /p>